Shipping policy

Thank you for shopping with IMPT — every order you place is automatically climate-positive. Here's everything you need to know about how we ship.

Order Processing

Orders are processed within 2–5 business days of payment confirmation. You will receive an email confirmation once your order has been dispatched.

Shipping Destinations

We ship worldwide. Delivery times and costs vary by destination and are calculated at checkout.

Estimated Delivery Times

United Kingdom: 5–10 business days
European Union: 7–14 business days
Rest of the World: 10–21 business days

Please note these are estimates. Delays may occur during peak periods or due to customs processing for international orders.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping thresholds may apply — check the checkout page for current offers.

Climate-Positive Shipping

Every order placed through IMPT has its carbon footprint — including shipping emissions — automatically offset through The Planets Loyalty Program. You can view your impact at impt.io.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. Use this to monitor your delivery progress.

Customs & Import Duties

For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping fees.

Lost or Damaged Items

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at retailers@impt.io with your order number and we will resolve the issue promptly.

Contact Us

For any shipping enquiries, please email us at retailers@impt.io.